Digital banking is the future!

Take a short survey and assess your readiness. In return you’ll receive ebankIT’s  Vision map for banks and credit unions.

ebankIT, an Omnichannel Banking Platform providing innovative technologies that allow banking customers to control their finances and invest their savings easily to their favourite channels.

A CLIENT-CENTRIC VIEW

Banks must develop a more customer-centric business model. Instead of having only package specific capabilities, banks should be working on customer segments that have to be based on behaviour.

UNDERSTANDING THE NEEDS THROUGH ANALYTICS

Banks must elevate from fulfilling needs to anticipating the customers needs and likes and strive to exceed their expectations.

SYSTEM OF ENGAGEMENT

Banks should gather valuable customer insight based not only on system of records but build it also on systems of engagements.

RELYING ON BIG DATA

Omnichannel banking is built on Big Data, a technology that allows data in all kinds of varieties to be managed and analysed.

GET INSIGHTS ON: The Future of Digital Banking

Demand for innovation has led to financial institutions seeking out better solutions to digitize their offerings while optimizing their workflow. Check out the five emerging trends in 2018 that paint the future of online banking.

Have you heard about Emphatic banking? Check-out our infographic to get an overview in a nutshell.

The Empathic Banking concept, first presented by Gartner, expresses how banks should interact with their customers and members in the future.

Components of a digital banking platform

IDENTIFYING BUSINESS MOMENTS

Tools such as CRM, PFM, advance data analytics, machine learning, IoT devices.

ACTIVATE TRIGGERS

Rules engine, event processing engines, and flexible customer touchpoints capable of consuming and displaying dynamic triggers.

PERFORMING INTERACTIONS

To have the capability to produce dynamic product offerings (which can be internal or 3rd party) via partnerships.

Empathic Banking – The Road to pro-actively Increase Digital Sales

Many banks are still focusing on providing only a full Omni-channel solution. However, to properly support the customer, they should already be focused on creating the digital infrastructure enabling them to understand their customers’ lives. Not only the financial part of it but their everyday life events as well.

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